ESTAMOS DE VACACIONES! LOS PEDIDOS NO SE ENVIARÁN HASTA EL 1 DE SEPTIEMBRE. DISCULPAD LAS MOLESTIAS. 
ESTEM DE VACANCES! LES COMANDES NO S'ENVIARÀN FINS AL 1 DE SETEMBRE. DISCULPEU LES MOLESTIES. 
WE ARE ON VACATION! THE SHIPMENTS WILL NOT BE DELIVERED UNTIL SEPTEMBER 1ST. SORRY FOR THE INCONVENIENCE.

TERMS AND CONDITIONS OF SALE

TERMS AND REGISTRATION

joanasantamans.shop.com is a page devoted to online sales by internet accessible and open to any user on the network.

In our shop the user can navigate through the different sections of the website without registering. When the user wants to make a purchase you must register to complete the process and must provide personal data, ID number, mailing address, as well as acceptance of the conditions of contract and privacy.

PRODUCTS

The products presented by JOANASANTAMANS in the various sections of the website, is subject to any change or discontinuation of its products without notice, but in all cases provided the conditions of sale at the time of purchase were in force will remain.

PRICES AND SHIPPING

All prices quoted in the shop where lineinclouen the VAT calculated at the prevailing rate and are in euros.

Shipping costs will be calculated according to the following tables:

Barcelona province

  • Amount: 4,86 €

National

  • Amount: 7,02 €
  • Areas: Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla.

G1 area

  • Price: 22,00 €
  • Countries: Austria, Belgium, Denmark, France, Holland, Italy, Luxembourg, Poland, UK, Czech Republic and Switzerland.

G2 Zone

  • Amount: 31,00 €
  • Countries: Bulgaria, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovak Republic, Romania and Sweden.

G3 area

  • Amount: 40.00 €
  • Countries: USA and Canada.

G4 Zone

  • Amount: 54.00 € 
  • Countries: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Dominican Republic, Uruguay and Venezuela.
  • Transport prices are approximate and may vary depending on the number of items purchased as well as taxes and / or customs on international destinations in the G3 and G4 areas.
  • Taxes on arrival will be assumed by the costumer.
  • Countries not in the above tables can not order online.

ORDERING

To order, the customer must enter the exact amount of the desired products by selecting the "Add to cart" option and inserted directly into the basket represented by a cart.

The customer can always correct any errors in the data entered, change the contents of the cart or cancel the order before you arrange payment. When placing the order, the customer acknowledges and declares to have read the instructions studied and fully accept these terms and conditions.

In a few seconds the customer will receive an email confirming receipt of the order. This document will be considered a contract for the purposes of prescribed in Article 23 of Law 34/2002; accordingly, the parties agree that the contract be given by formalized at the registered office of the company.

PAYMENT OPTIONS

The customer can pay the products The Lady from the Sea by credit cards: Visa, MasterCard, Maestro, Discover, American Express and Aurora card or by transfer.

SHIPPING ORDER

JOANASANTAMANS sent orders via recognized transport companies or by mail.

Orders will be shipped between 2 and 5 working days, approximately.

Any question or issue can send an email to hola@joanasantamans.net

If you want your order urgently, please contact us.

Shipping costs include packaging, handling and shipping by courier or registered mail.

We are not responsible for delays by the company contracted for delivery.

RETURNS

Returns are only accepted in the following cases:

Defective product
Error on shipping the product
If for any reason the customer wants to return the previous products it can do with its original packaging within 14 days from receipt of your order, according to article 71 of the General Law for the Defence of Consumers and Users.

In these cases the customer can contact via e-mail: hola@joanasantamans.net. you receive a response within 48 hours.

- After checking the returned products, JOANASANTAMANS refund the returned order and the cost of return.